Monday, September 5, 2022
Why I stopped celebrating Teacher's Day? And should you too?
Wednesday, June 3, 2020
The Paradox of Quality
I was talking to a colleague (and friend) today who would be retiring soon. I asked, "What plans do you have for your life post-retirement?" She replied, "There are so many things that I want to do... However, I haven't finalized what exactly I will do." The things that she listed were all, in one form or other, related to trying to make a meaningful difference to the world. My friend is already an accomplished academic, leader, sportsman, and contributor to the local community. So, I have no doubts that she will carry forward her excellence into whatever she takes up in her post-retirement life.
The conversation led me to reflect for some time today on
how we all wish to make a difference in this world. This is a fundamental need
that we all have. The nature and scope of the impact that we wish to make may
vary from person to person. Some people may be highly ambitious while others may
have modest goals, but the wish to make a difference in our unique way is
pretty universal.
Now, how do you know that your work is making a significant
difference? There are many ways to figure this out, but the most
straightforward way is to evaluate the objective and subjective feedback that
we receive for our work. Thus, a writer may wish that his book sells millions
of copies (objective) and that his readers also rate his book highly
(subjective). Similarly, a musician may wish that her music video gets millions
of views and that her music is appreciated by the majority of the viewers
(Because it is certainly possible to be a viral sensation for all the wrong
reasons). The point is that irrespective of what we do, we all want to be
successful on both objective and subjective terms. But then the big question
is, "How can we make the kind of impact that we wish to make?"
Again, there can be many answers to that question. People
follow different strategies based on what they believe. For example, some
people may place heavy emphasis on producing high-quality output while others
may focus more on marketing, and so on. Let me focus on quality in this post,
because marketing (although important) will be mostly useless if the quality of
output is shoddy. Thus, according to me, high-quality output matters much more
than marketing, albeit quality doesn't automatically guarantee success. Stated
otherwise, quality-output is a necessary if not sufficient condition for
success. In simple words, if you can produce high-quality output, then it is
more likely that your work will be valued by others. The obvious question then
is, how to produce high-quality output?
The quality of our output is dependent on many factors.
Certainly, our talent has a role to play. However, the world is filled with
people who had talent but didn't amount to anything. That's because talent is
just potential. Howsoever talented we may be, we will not produce high-quality
work if we do not put the necessary effort to hone and sharpen our skills.
People who are committed to bettering their skills usually
employ one of the two strategies: quality or quantity. By 'quality strategy', I
mean that people tend to focus on creating high-quality output from the very
beginning. They spend a lot of time in the preparation of activities so that
the output that will produce will be of superior quality. For example, a writer
may invest a tremendous amount of time researching his topic, edit his
sentences thoroughly so that no mistakes are present. In the 'quantity
strategy,' people are eager to produce instead of being preoccupied with the
quality of output. Going back to the writer-example, a quantity-focused writer
would just write a lot without worrying too much about the quality of what he writes.
So which strategy wins? Well, the answer is not straightforward. Both strategies surely have their merits, and one should not be pursued to the exclusion of the other. However, what needs to be remembered is that ultimately skills are perfected by doing, and not just by preparing. In other words, a quantity-focused approach may often be a wiser strategy than a quality-focused strategy. Let me explain what I'm saying through an example.
| Jerry Uelsmann's Surreal Photography |
Which group do you think created the high-quality output
that is so essential to success? Professor Uelsmann was guessing it would be
the Quality Group. On evaluating all the submitted photographs himself and also
by independent raters, however, he concluded that the Quantity Group created
the best images. There can be many explanations for the superior quality
produced by the Quantity Group. Maybe they were less stressed about their
output, or maybe this low stress allowed them to experiment more with their
images, or maybe the quantity focus simply gave them more practice which
ultimately enhanced their photography skill. Most probably, it was a
combination of all these factors and more. Whatever the reasons, it turns out that often the best path to
achieve quality is through quantity. Let's call this the paradox of quality.
This should be a lesson for all those perfectionists who get so hung up on
creating their perfect product that they never create anything. Unfortunately,
the world is full of such perfectionists. Even I am one of them.
Sunday, November 20, 2016
Remembering Dr. Reeta Peshawaria: Secrets of Personal Influence
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| With Dr. Reeta Peshawaria, Dr. D.K. Menon and my undergrad classmates |
Passion
Probably there isn't a single adult in this world who hasn't heard about the importance of being passionate. So much so that it's almost clichéd to talk about it. Yet, in my experience, high levels of passion for one's work/profession is pretty rare. Most people--even hard working people--go about doing their jobs without much enthusiasm. For these people, their job is just a means of earning their livelihood, but there is no life in their jobs.
"If you don't have the equivalent of a child's excitement for play or a young adult's excitement for sex, then your passion has a lot of room to improve."
You may think that you are not such a passionless person, and you might be right. However, if you don't have the equivalent of a child's excitement for play or a young adult's excitement for sex, then your passion has a lot of room to improve. Nothing worthwhile in this world is created without passion (including bringing children into this world). The best teachers I have had were all super-passionate about their subject and teaching.
"Anything worth doing, is worth doing with passion."
What makes Reeta Ma'am's passion even more remarkable to me is that Behavior Modification--the topic that she taught--is an antithesis of intrinsic motivation concepts such as passion. Behavior modification (or Applied Behavior Analysis, as it is known now) is the application of reinforcement principles to increase desirable behaviors and reduce undesirable behaviors among children and people. In other words, what Reeta Ma'am taught us was how to effectively use different extrinsic rewards and punishments to change the behaviors of PWDs. Yet, paradoxically, neither did she need any extrinsic rewards to be motivated about her work, nor did she have to rely on extrinsic rewards and punishments to get us students excited about Behavior Modification. She was intrinsically motivated to learn, master and teach the methods of behavior modification so that she could make a difference in the lives PWDs and their families. We students got excited about behavior modification not because of any extrinsic rewards but because her passion and intrinsic motivation rubbed off on us. So the first lesson that I take from Reeta Ma'am's life is that anything worth doing, is worth doing with passion.
Humility
Humility is not false modesty. For example (and this is a real example), it is not calling yourself a शिक्षित बेरोजगार (or an educated-unemployed person), when you are a published author of three books who writes regularly for reputed newspapers and magazines. Humility is also not about being submissive. Humility is having the constant awareness that you don't know it all. Humility is having the openness to learn from everyone, even those who are less successful than you. Humility is knowing that you are not above--or below--other people.
Students of Reeta Ma'am will remember she taught us about assertiveness. Assertiveness refers to behaving in a manner that is self-assured and confident but not rude or aggressive. Reeta Ma'am herself was an assertive person. In fact, she was known for her assertiveness. She did not hesitate to speak her mind, but always did so respectfully. She demanded high standards of performance from everyone, including her students and her staff. And I greatly admired Reeta Ma'am's assertiveness, and personally strove to be assertive myself.
However, drawing the line between assertiveness and aggressiveness is not always easy. That's why assertiveness sometimes alienates people. You may win an argument with your assertiveness, but you will find it difficult to win over people with it. This does not mean that one should not be assertive. One should certainly stand up for one's convictions. However, assertiveness alone can be pretty ineffective a tool. According to me, what made Reeta Ma'am effective was not her assertiveness per se, but the paradoxical combination of assertiveness and humility that she possessed. While she pushed hard for what she believed in, she didn't pretend to know it all. Although we were just undergraduate students, I found her open to our ideas and suggestions. She really listened to us. And that's what made us want to follow her.
"Humility is much more important and powerful than being self-confident."
Reeta Ma'am taught me many powerful concepts, theories and techniques, but these things alone would have made me a cocky, know-it-all guy. My love for learning got enhanced only because of the humility with which she showed that she did not have all the answers and that there was a lot more to learn. So humility, according to me, is much more important and powerful than confidence. However, it's beyond the scope of this article to talk about all the powers of humility. So I will just narrate an incident that illustrates how even very accomplished individuals are very humble. Or perhaps it is their humility that made them so successful.
The incident I am referring to happened with Dr. Kiran Bedi, the current Lt. Governor of Puducherry, and also the elder sister of Reeta Ma'am. Yes, looks like humility runs in their family. In June this year, my colleague Dr. Rama Cousik and I traveled to Puducherry to receive the Reeta Peshawaria-Menon Fellowship Award 2016 from Dr. Bedi. We had, of course, learnt about our award this same day last year, but we could physically receive the award only in June when we both were in India. The award ceremony was organized at the Raj Bhavan. The place was filled with many senior bureaucrats and police officers. At the award ceremony, I touched the feet of Dr. Bedi (for those unfamiliar with this Indian tradition, this is a gesture of respect). Now there is nothing surprising about me bowing down to Dr. Bedi; she has been one of the most powerful role models for the people of India (including me) since the 1970s. But what happened next truly shocked and humbled me. Immediately after I had touched Dr. Bedi's feet, she bowed down too and touched my feet. In the eyes of the honorable Lt. Governor, I was no less a person than her. Now that is humility!
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| Receiving the Reeta Peshawaria-Menon Fellowship Award from Dr. Kiran Bedi |
Care
When you truly care for somebody, you do everything in your capacity to help in the growth of that person. Care comes from a position of love, not very different from the love that a mother has for her infant. Care is not a moral discourse on what is the right thing to do. Care is wanting to do the right things because you care so much for that person. To care is to develop and nurture a relationship. To care is to be present. To care is to feel a sense of responsibility towards others.
"Care is not a moral discourse on what is the right thing to do, but wanting to do the right thing."
The teachers (and leaders) whom I have wholeheartedly followed were not necessarily the most brilliant (although most were), but they were definitely people who cared for my welfare and well-being. In today's age and date, where personal ambition often takes precedence over everything else, we are ceasing to truly care for people. We start seeing human beings as a collection of resources with knowledge, skills, talents, experience, etc. who could be used to attain our personal goals. Or worse, we see them as hindrances in our path of success. We forget that they are human beings first. We forget that we would have never made it to where we are today without the love and care that we received from certain people in our lives.
That said, I realize that to care is difficult. It is difficult the same way as it is difficult for a mother to take care of her kid. To care for somebody means that we have to be willing invest our time and energy for that person. To care for somebody means willing to make a few personal sacrifices. These are the lessons I learnt from Reeta Ma'am, not because she taught me those lessons explicitly, but because she lived the ideals she perhaps wanted inculcated in me. We are more likely to follow a person for who s/he is rather than for what s/he says. So the biggest lesson that I take from Reeta Ma'am's life is to operate from an ethic of care, because that is the only way I can repay the care I received from her and other caring people in my life.

